One of the first challenges we experienced in using PLDT is the “Error: Bad Password!”. In this post, I am going to share some of the things you can do to resolve PLDT’s Bad Password.
We recently got a new internet plan from PLDT which I have written a review for, and you can read it here.
I encountered this error when I tried to access the Admin Dashboard or Modem Router Login via 192.168.1.1. though I was 101% sure that I entered the correct credentials especially my password, but for some weird reasons, I could not get through.
Like you, I also searched the web for some ways to resolve this PLDT’s Bad Password dilemma. I found this very detailed post which I thought is very helpful, however, unfortunately, it did not work for me. I attempted to access the Dashboard using my phone and my laptop to no avail. I also tried plugging and unplugging the modem to, sort of, “refresh” the unit. But all of these were futile. My last resort was to call the PLDT hotline because I was a little desperate already, but I know that in doing that I have to bring with me a gazillion amount of patience in waiting for an available agent who can assist me.
What I want to do is to access the Admin Dashboard but I could not because of the persistent “Error: Bad Password”, so I knew that in order for me to iron things out, I have to reset my credentials/ password.
You know what, only one thing worked—-restarting the modem itself. I cannot believe it! It seems like a no-brainer solution—-and, to be honest, it did not even cross my mind—-but it actually worked!
If you are encountering the same issue, you can try the following steps:
- Get your WiFi modem/ router.
- Look for the tiny “RESET” button at the back of your modem.
- Prod/ poke the hole using a sharp object, like the tip of the pen, until the modem restarts.
- Using your device, check your WiFi names in your available networks if these have reset to the default Wireless SSID (e.g. “PLDTHOMEFIBRxxxxx” or “PLDTHOMEFIBR5Gxxxxx”.
- Connect your device to the default Wireless SSID and entered the default passwords.
- Once your device is connected, a window that asks for your Admin, 2.4 GHZ and 5 GHZ passwords will pop up.
- Enter your desired passwords, and voila, you will be redirected to the Admin Dashboard!
- You can now change your Wireless SSID and set other Admin rules.
It was our silver bullet and I hope this will do wonders for you, too. But if all else fails, call the hotline. 😉